If your dongle is not working, please read this

[lavictoireestlavie]

I got my motherboard to run again by reseting it by briefly removing the CMOS motherboard battery. Now i am back at the same point i left originally with the CM stick not being recognized. When i attempt to open the WebAdmin i get an error message "FTP 500?" , it does not say that "there is no CmStick or CmAct license found" in case i had not plugged in the the CM Stick at all.

[Sean]

Try the codemeter in a different computer, maybe? It sounds like your computer may have bigger problems, and the codemeter is just a symptom.

I got my motherboard to run again by reseting it by briefly removing the CMOS motherboard battery. Now i am back at the same point i left originally with the CM stick not being recognized. When i attempt to open the WebAdmin i get an error message "FTP 500?" , it does not say that "there is no CmStick or CmAct license found" in case i had not plugged in the the CM Stick at all.

[3r22r]

I have a weird one for you; I can only play when my internet cable is unplugged,

when I try plugged-in I get a error message within a few minutes. Error 100.

Any idea?

[Ssnake]

Can you check in the WebAdmin "Configuration | Network" tab if there are IP addresses entered for license servers? If so, delete them. If not, please contact Support (at) CodeMeter.com; they should know what "Error 100" means and how to get rid of it.

[Spuds]

I have sent more than 1 email and nobody has replied, I bought the upgrade and hasn't worked right sense. (API error 200) when I start program, I get "ensure stick is securley in a USB port". But if I go to codemeter web it shows the stick and is enabled. I have tried evreything thing mentioned on the forums...help please!!!

2012-08-01 08:02:15: Logging activated.

2012-08-01 08:02:15: CodeMeter for Windows (B4.40.698.501.32.150)

2012-08-01 08:02:15: Running on Microsoft Windows 7 Home Premium Edition, 64-bit Service Pack 1 (build 7601)

2012-08-01 08:02:15: Execution path: C:\Program Files (x86)\CodeMeter\Runtime\bin

2012-08-01 08:02:15: Application Uptime: 00:00:12 up

2012-08-01 08:02:15: Found IPv4 address: 127.0.0.1 | 192.168.1.104

2012-08-01 08:02:15: Found IPv6 address: ::1 | fe80::846:71f8:246a:bc87%10

2012-08-01 08:02:15: Used Communication Mode: IPv6 IPv4 SharedMemory

2012-08-01 08:02:15: Used IP address: default address

2012-08-01 08:02:15: Used IP port: 22350

2012-08-01 08:02:15: Multicast server search: not available

2012-08-01 08:02:15: Run as network server: no

2012-08-01 08:02:15: Run as system service: yes

2012-08-01 08:02:15: Box Access: use direct access mode

2012-08-01 08:02:16: Detecting CmContainer with Serial Number 1-1056241

2012-08-01 08:02:18: CmDongle has been plugged in (currently found 1)!

2012-08-01 08:02:18: Removable Device state has been changed!

2012-08-01 08:02:18: Found new entries: 2

2012-08-01 11:01:39: Access from ::1 to IFI (Handle 29)

2012-08-01 11:01:39: Handle 29 released

2012-08-01 11:01:39: Access from ::1 to IFI (Handle 30)

2012-08-01 11:01:39: Handle 30 released

2012-08-01 11:01:40: Access from ::1 to IFI (Handle 31)

2012-08-01 11:01:40: Handle 31 released

2012-08-01 11:01:40: Access from ::1 to IFI (Handle 32)

2012-08-01 11:01:40: Handle 32 released

2012-08-01 11:01:40: Access from ::1 to IFI (Handle 33)

2012-08-01 11:01:40: Handle 33 released

2012-08-01 11:01:40: Access from ::1 to IFI (Handle 34)

2012-08-01 11:01:40: Handle 34 released

2012-08-01 11:01:40: Access from ::1 to IFI (Handle 35)

2012-08-01 11:01:40: Handle 35 released

2012-08-01 11:01:40: Access from ::1 to IFI (Handle 36)

2012-08-01 11:01:40: Handle 36 released

2012-08-01 11:01:56: Removable Device has been plugged OUT!

2012-08-01 11:01:56: CmDongle has been plugged out (currently found 0)!

2012-08-01 11:01:56: Removable Device state has been changed!

2012-08-01 11:02:04: Removable Device has been plugged IN!

2012-08-01 11:02:05: Detecting CmContainer with Serial Number 1-1056241

2012-08-01 11:02:07: CmDongle has been plugged in (currently found 1)!

2012-08-01 11:02:07: Removable Device state has been changed!

2012-08-01 11:02:07: Found new entries: 2

2012-08-01 11:02:55: Access from ::1 to IFI (Handle 43)

2012-08-01 11:02:55: Handle 43 released

2012-08-01 11:02:55: Access from ::1 to IFI (Handle 44)

2012-08-01 11:02:57: Handle 44 released

2012-08-01 11:06:27: Executing Broadcast for CodeMeter License Servers

2012-08-01 11:06:28: Entry (100146:11081) not found - Event WB0200 (ENTRY NOT FOUND), Request IP-Address 127.0.0.1

2012-08-01 11:06:28: API Error 200 (ENTRY NOT FOUND) occurred!

2012-08-01 11:06:31: Executing Broadcast for CodeMeter License Servers

2012-08-01 11:06:32: Entry (100146:11081) not found - Event WB0200 (ENTRY NOT FOUND), Request IP-Address 127.0.0.1

2012-08-01 11:06:32: API Error 200 (ENTRY NOT FOUND) occurred!

2012-08-01 11:20:39: Executing Broadcast for CodeMeter License Servers

2012-08-01 11:20:40: Entry (100146:11081) not found - Event WB0200 (ENTRY NOT FOUND), Request IP-Address 127.0.0.1

2012-08-01 11:20:40: API Error 200 (ENTRY NOT FOUND) occurred!

2012-08-01 11:27:00: Access from ::1 to SubSystem (Handle 58)

2012-08-01 11:27:00: Handle 58 released

2012-08-01 11:27:00: Access from ::1 to IFI (Handle 59)

2012-08-01 11:28:02: Handle 59 released

2012-08-01 11:28:02: API Event WB0303 (COMMAND EXECUTION FAILED) occurred (returned to caller)

2012-08-01 11:31:02: Executing Broadcast for CodeMeter License Servers

2012-08-01 11:31:03: Entry (100146:11081) not found - Event WB0200 (ENTRY NOT FOUND), Request IP-Address 127.0.0.1

2012-08-01 11:31:03: API Error 200 (ENTRY NOT FOUND) occurred!

2012-08-01 11:31:05: Executing Broadcast for CodeMeter License Servers

2012-08-01 11:31:06: Entry (100146:11081) not found - Event WB0200 (ENTRY NOT FOUND), Request IP-Address 127.0.0.1

2012-08-01 11:31:06: API Error 200 (ENTRY NOT FOUND) occurred!

2012-08-01 11:31:27: Executing Broadcast for CodeMeter License Servers

2012-08-01 11:31:28: Entry (100146:11081) not found - Event WB0200 (ENTRY NOT FOUND), Request IP-Address 127.0.0.1

2012-08-01 11:31:28: API Error 200 (ENTRY NOT FOUND) occurred!

2012-08-01 11:31:31: Executing Broadcast for CodeMeter License Servers

2012-08-01 11:31:32: Entry (100146:11081) not found - Event WB0200 (ENTRY NOT FOUND), Request IP-Address 127.0.0.1

2012-08-01 11:31:32: API Error 200 (ENTRY NOT FOUND) occurred!

2012-08-01 11:31:51: Executing Broadcast for CodeMeter License Servers

2012-08-01 11:31:52: Entry (100146:11081) not found - Event WB0200 (ENTRY NOT FOUND), Request IP-Address 127.0.0.1

2012-08-01 11:31:52: API Error 200 (ENTRY NOT FOUND) occurred!

2012-08-01 11:31:57: Executing Broadcast for CodeMeter License Servers

2012-08-01 11:31:58: Entry (100146:11081) not found - Event WB0200 (ENTRY NOT FOUND), Request IP-Address 127.0.0.1

2012-08-01 11:31:58: API Error 200 (ENTRY NOT FOUND) occurred!

2012-08-01 11:32:15: Executing Broadcast for CodeMeter License Servers

2012-08-01 11:32:16: Entry (100146:11081) not found - Event WB0200 (ENTRY NOT FOUND), Request IP-Address 127.0.0.1

2012-08-01 11:32:16: API Error 200 (ENTRY NOT FOUND) occurred!

2012-08-01 11:32:58: Using security library version (US) 4.40.698

[Sean]

Spuds,

What mail did you send your message to? Try ssnake - at - esimgames.com

Please tell him step by step what has gone on so he can help. There should have been a couple of emails after purchasing, and one was a link to install the new license on your stick. Let him know if you got those two emails.

[Ssnake]

I think we've solved the issue.

[Swordsmandk]

if I forget what version I have is there anywhere on the codemeter stick I can see what my license is for?

Sw

[SeanPatrick]

With dongle plugged in: Web Admin Button>Content Tab>Licenses Sub-Tab

[Ssnake]

Depending on when the licenses were created and added to your stick, you may not see any version information. In that case, it's probably an SB Pro PE 2.4 (and older) license.

BTW, I recommend a firmware upgrade to version 2.0 ... this is a total non-sequitur, but while you are investigating your CM stick, maybe a bit of preventive maintenance won't hurt.

[Werewolf]

Man...

A lot of you guys are way way too young for your dongle to not be working. What's up with that?

Wait...

Whuhhht?

Uhhhhh - never mind. Wrong forum - wrong site.

Nothing to see here. Move along.

[Tjay]

Man...

A lot of you guys are way way too young for your dongle to not be working. What's up with that?

Wait...

Whuhhht?

Uhhhhh - never mind. Wrong forum - wrong site.

Nothing to see here. Move along.

My problem is excessive age. So I am very interested in this firmware upgrade... Maybe I should have paid more attention to 'preventive maintenance' when I was younger.

[Snappy]

I'm hoping someone will help my (ahem) Dongle Problem:

I DID:

a) used to work fine, licenced for original 2.x SBPro PE only at this point

b) installed SBPro PE and 64bit v4.5 CodeMeter server on BRAND-NEW Win7 64bit INSTALL

c) diasbled firewall and antivirus

d) added both the SBPro and CodeMeter executables to DEP's whitelist

e) turned off UAC during the install

f) running the WebAdmin, it shows a licence for SBPro, 100146 eSim Games, Product Code 11051, QTY-1

g) ran CMDust and emailed CodeMeter the results

h) was running in the past under WINXP, and the error and action under both the fresh WIN7 and the old WINXP install are identical

i) tried different USB ports, skipping the hub and plugging direct into the motherboard

j) checked the BIOS USB settings, tried having the stick AUTO and HDD forced, with a 20 SEC delay on the POST (pretty much default)

k) haven't tried it in a 2nd machine...

Everytime I run SBPro PE I get a Windows dialog named SBProPEcm.exe stating:

" CodeMeter API error occured (Error 60)! "

Of course the game fails to load.

If I try to update the firmware of the CMStick (v1.14 now) through CodeMeter Control Center, by pressing the circular arrow button, it runs (permitted thru the firewall), warns me of the impending update, then fails saying:

" The firmware Field Update process failed. The CmDongle rejected the update because the update file is corrupt (WB47). "

Is my stick busted, and will CodeMeter respond with a fix?

I wanna smash some T72's!!! Waaa!

AUUUUUUGGGHH!

Snappy

[Tjay]

Just beware of any replies that start with: 'I am from the manufacturer and am here to help you. :debile2:

[Ssnake]

I am from the software vendor and am here to help you.

First, it's a good idea to CC me when writing emails to the CodeMeter support team. That way I know what's going on.

Second, it could be that for some reason your CM stick is defective. The CM support team will find that out, and as a result they might recommend a replacement (or find some other remedy). If they recommend the stick to be replaced, contact me, and we'll facilitate that.

Until then I can but recommend to stay calm and wait for the CodeMeter Support team's response. If they don't respond by Monday evening your time, please contact me and forward the emails to me that you already sent them. I'll then give them a ring on the phone hotline.

[SeanPatrick]

I'm hoping someone will help...I wanna smash some T72's!!!

If you like, you can borrow my spare license until you get it sorted.

[Snappy]

Ah, I'm back. Too many changing email addresses for me these days, All - I found the problem and it's fixed, my account is up and working again. (whoops!)

Ssnake, I FWD'd you the email I sent CodeMeter about my API 60 error, thanks for the response! Thanks for the efforts!

Sean, thanks for the offer of the borrowing of your spare licence.

I sent you a PM, with my "best"/current email address if you have time to attempt to lend me your licence. I'm hoping if nothing else, this might help diagnose if my CMStick is pooched!

(..and let me do some T72 smashing in the meantime if I have to wait for a replacement)

AGAIN, SSnake and Sean, thanks for the assistance, and I'll wait patiently for a day or two, to see what the support staff at CodeMeter say to my errors!

Snappy/Darryl

[Gibsonm]

My "spares" are currently under subscribed (one out of seven loaned for the next fortnight) so if SeanPatrick needs his spare back - drop me a line.

[SeanPatrick]

In the process of loaning my license to Snappy now. Will advise...

Edit: Well, Hamachi link successful. But no-go on his end. He's still getting an API error 60 and I can see he has connected and immediately dropped from my CM log.

[Ssnake]

This suggests that this "Error 60" isn't actually related to the CM stick but rather to the software/system configuration.

[SeanPatrick]

Yeah, he said he got a blue icon when he plugged his stick in, so I thought the same thing. CM seems to see his license, but there must be another problem.

[Snappy]

Hi Sean & Nils,

I went over to a friends place yesterday. His PC I used is pretty bone-stock WinXP, not for gaming and with a (rather) new OS install. I tried to install SBProPE from the original disc and used the dongle, and it gave the same API (60) error on starting the sim, that I've had from the beginning of my ordeal.

Then later, back at the ranch..

I must have spent 12 hours in total, over the weekend, doing some serious diagnostics while using a fresh Win7 install on my home rig. Borrowing a demo license over the 'Net (following directions more closely) I managed to get it to work.

(thanks again to ALL who lent me the licenses to help diagnose - all lent licenses work)

Here's my guess, I believe there is a likely hardware/firmware fault with my stick.

I believe this is the case, because I could get the game to run on my PC, with the lent license. I know Windows well, and my USB subsystem isn't showing any events or other issues at all.. My gut tells me my hardware & Windows subsystems are fine.

SOME DETAILS THAT I NOTICED:

a) it blinks orange/green 5-8 times when plugged in, and always has (seems normal)

b) after plugged in, it shows up in the CM CC (taskbar icon is blue) and WebAdmin with my SBProPE 2.x license intact as it should look

c) it has a very old (2009) certificate timestamp, that cannot be updated (error 400 or 300).. this is likely the failure, as I noticed that everyone else's cert timestamps are current

d) ..also, attempting a firmware update, after downloading, always fails (error 9101), then the stick's LED is lit solid orange (ANGRY!)

e) when firing up the game it fails (API error 60) in a Windows dialog

f) "BOX EVENT HW60-507", "API event WB0060 (BOX ERROR)" on

updating time certificates (CM CC-->PROCESS-->UPDATE TIME CERIFICATES)

g) the kicker is, the game installed from CD, doesn't work on a 2nd 'black-box' Dell PC, and on that PC I got the same errors, and the real-kicker is I couldn't update the time certificate on that PC either.. same error "400" doing this too

h) on my 100% fresh Win7 partition, DX9.0c, 130+ windows and firewall and antivirus updates, all chipset drivers are the latest versions, no router, installed as admin, whitelisted in UAC, AV+firewall shut off and the dongle plugged directly into (all ports were tried) the back of the motherboard... after all of this, the dongle fails... the borrowed thru the 'Net license on v2.6 works fine.. plug the stick in, remove the lent license entries, and it fails with same "BOX" error

Just thought you all would like to know I'm playing/practicing the game again!

I've v2.6 of SBProPE installed, and once this CMStick issue is resolved, I don't think I'll want to go back to the older 2.x version of the sim, and will likely get the latest license.

I only wish someone would fabricate up some Cadillacs for us to buy, AFFORDABLY! :-D

Snappy

[Snappy]

Sean, Hamachi worked like a charm, once I installed v2.6 of SBProPE. It was really much easier than I planned for. :-)

I tried my lower license version(s) first, with a few different versions of the CodeMeter Runtime Kit, but none of that worked.

(i think) I was running SBProPE v2.328 and the latest v4.50c CodeMeter runtime (plus older runtimes), but like I said, this combination didn't allow me to borrow your license.

On game execution, it kept asking me to install my CMStick into a USB port, and to [retry].

Finally, installing SBProPE v2.6 + Runtime v4.40b (either 32bit under XP or 64bit under 7) worked just as you instructed, and the game fired up. I went off on a few tangents, trying everything under the sun, with the WebAdmin, but this was due to the fact that SBProPE was an older version ...I think.

I had to allow CodeMeter Control Center access thru my firewall, then once that was done, running the game worked.

Note, I was wrong, no ports needed forwarding at all, in my router. (duh, this is usually only for inbound traffic)

I simply downloaded and installed the SBProPE2_654 files, and installed (the game and runtime) as admin. Then added your Hamachi IP into the 'server search list', removed my dongle from the USB port, and the game fired up.

Also, adding another 'demo' license to the server search list, without using Hamachi, worked like a charm as well. Almost too easy this..

Thanks again! :-D

[SeanPatrick]

Also, adding another 'demo' license to the server search list, without using Hamachi, worked like a charm as well.

I don't understand, but as long as you got things working I'm glad!

I assume you don't need my license anymore so I'll go ahead and take the server down. Let me know if you need anything else.

[Ssnake]

Snappy, you have (e)mail and you need to send (snail)mail.