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Been using the same dongle since the first few months since dongles started being used for SB. I believe after all these years it has finally given up the ghost. See diagnostics file below. If it is the dongle that's dead what do I need to do to get a new one. If not then what do I need to do to make codemeter recognize my license (licensed thru version 4)? Here's the diagnosticts file from the Web Admin: 2018-07-17 10:38:14: CodeMeter for Windows (B6.50.2640.503.32.180) 2018-07-17 10:38:14: Running on Microsoft Windows 7 Professional Service Pack 1, 64-Bit 2018-07-17 10:38:14: Execution path: C:\Program Files (x86)\CodeMeter\Runtime\bin 2018-07-17 10:38:14: Found IPv4 address: 127.0.0.1 | 192.168.1.135 2018-07-17 10:38:14: Found IPv6 address: ::1 | fe80::2d8b:bada:b85e:5e23%10 | fe80::7500:b74d:1e4f:2328%14 | fe80::998d:f35e:b556:e350%12 2018-07-17 10:38:14: Used Communication Mode (Client): IPv6 IPv4 SharedMemory 2018-07-17 10:38:14: Used Communication Mode (Server): IPv6 IPv4 SharedMemory 2018-07-17 10:38:14: Used IP address: default address 2018-07-17 10:38:14: Used IP port: 22350 2018-07-17 10:38:14: Used CmWAN port: 22351 2018-07-17 10:38:14: Multicast server search: not available 2018-07-17 10:38:14: Run as network server: no 2018-07-17 10:38:14: Run as CmWAN server: no 2018-07-17 10:38:14: Run as system service: yes 2018-07-17 10:38:14: Service startup delay: 1:23 minutes 2018-07-17 10:38:14: Box Access: use direct access mode 2018-07-17 10:38:15: License file "5000173_0001-0.wbb" loaded successfully. 2018-07-17 10:38:15: The list of available CmContainers has been updated! 2018-07-17 10:38:15: Detecting CmContainer with Serial Number 32767-41601 2018-07-17 10:38:15: A new CmContainer is available (currently found 1)! 2018-07-17 10:38:15: The list of available CmContainers has been updated! 2018-07-17 10:38:15: The list of available CmContainers has been updated! 2018-07-17 10:38:15: Found new entries: 1 2018-07-17 10:38:30: Access from local(IPV4) to SubSystem (Handle 22) 2018-07-17 10:38:30: Handle 22 released 2018-07-17 10:41:40: API Event WB261 (LICENSE NOT ACTIVATED) occurred (returned to caller)